“MW Solicitors is growing rapidly so having robust, scalable and secure IT systems is critical to the smooth running of our firm. We chose to work with CTS due to their experience within the legal sector and understanding of our specific requirements.”
“CTS have done a fantastic job of ensuring we’re ready for the transition and their experience with this type of transformational change is crucial in ensuring it goes smoothly. Since implementation, not only has performance significantly improved, but the level of service to the firm and our clients has been second to none.”
“Our experience of working with CTS has been excellent and their relationship with Thomson Reuters has been invaluable for keeping the project on track. Their technical consultants liaised directly with the Thomson Reuters team to provide us with the resource we required at each stage. An IT provider with experience of your applications who demonstrates a willingness to collaborate with your software vendor will reduce the pressure on your in-house team and lead to a better result.”
“CTS actively monitors our server networks, storage and cloud services. We’ve also got a technical relationship manager personally assigned to us. This means the overhead of IT engineer time onsite is greatly reduced. After three years, we have a really strong
relationship. They cover everything from support and licensing to possible outages and technical failures. It all means our main focus can be on our end users.”
“The fact that we have so few tickets now shows how CTS has improved the infrastructure and made it more reliable. If I call CTS and say I’ve got a problem concerning compliance or a regulatory issue, for example, they understand. They’re also familiar with the CMS applications that support the legal sector, so that’s very helpful.”
“CTS has worked closely with us to provide a future roadmap for our IT development, which fully supports our business objectives. As we transition to LexisNexis Visualfiles, it is reassuring to know that we are working with a partner who fully understands the demands of our technology and business as well as having extensive knowledge of our legal applications.”
“Our ability to provide a service, under any circumstances, is of great importance to us and our clients. In an era of increased data and connectivity, secure business continuity has never been more important. Knowing our data is stored in a secure location, and available to us quickly, is a big weight off our minds. CTS ensures that we will never lose more than 30 minutes of data. All our software and management systems will be immediately replicated too. We see CTS as an extension of our in-house technical team. With CTS by our side, we will tackle any eventuality and be secure in the knowledge that we can meet our clients’ needs at all times.”