What our clients say about us

“Our partnership with CTS has meant that our investment in technology perfectly aligned with our business continuity plan, resulting in a seamless transition to remote working for nearly 200 staff members.”

“What made CTS stand out above other vendors was its legal sector expertise. As our
partnership continues to strengthen, CTS supports us with a detailed knowledge of our
firm environment and application suite. CTS fully understands our business, and proactively monitors and supports our infrastructure.”

“CTS have done a fantastic job of ensuring we’re ready for the transition and their experience with this type of transformational change is crucial in ensuring it goes smoothly. Since implementation, not only has performance significantly improved, but the level of service to the firm and our clients has been second to none.”

“Our experience of working with CTS has been excellent and their relationship with Thomson Reuters has been invaluable for keeping the project on track. Their technical consultants liaised directly with the Thomson Reuters team to provide us with the resource we required at each stage. An IT provider with experience of your applications who demonstrates a willingness to collaborate with your software vendor will reduce the pressure on your in-house team and lead to a better result.”

“CTS actively monitors our server networks, storage and cloud services. We’ve also got a technical relationship manager personally assigned to us. This means the overhead of IT engineer time onsite is greatly reduced. After three years, we have a really strong
relationship. They cover everything from support and licensing to possible outages and technical failures. It all means our main focus can be on our end users.”

“The fact that we have so few tickets now shows how CTS has improved the infrastructure and made it more reliable. If I call CTS and say I’ve got a problem concerning compliance or a regulatory issue, for example, they understand. They’re also familiar with the CMS applications that support the legal sector, so that’s very helpful.”

“Our ability to provide a service, under any circumstances, is of great importance to us and our clients. In an era of increased data and connectivity, secure business continuity has never been more important. Knowing our data is stored in a secure location, and available to us quickly, is a big weight off our minds. CTS ensures that we will never lose more than 30 minutes of data. All our software and management systems will be immediately replicated too. We see CTS as an extension of our in-house technical team. With CTS by our side, we will tackle any eventuality and be secure in the knowledge that we can meet our clients’ needs at all times.”

“The move to hosted services six years ago was an important step forward, but we needed a secure and stable platform compatible with our ambitions. CTS came out head and shoulders above the other potential suppliers. They proactively liaise with our internal team, on a daily basis. CTS feels like an extension of our IT department, rather than a separate entity.”

“MW Solicitors is growing rapidly so having robust, scalable and secure IT systems is critical to the smooth running of our firm. We chose to work with CTS due to their experience within the legal sector and understanding of our specific requirements.”

“We were introduced to CTS when we went to tender to replace our ageing IT infrastructure. CTS’ experience in the legal sector, and knowledge of the applications we use such as Eclipse Proclaim, were key in our decision to appoint them as our IT partner.

We have been very pleased with the engagement from CTS. Their communication throughout the initial project was excellent, nothing was too much trouble. We now have a platform that gives us confidence in our business continuity, and enables us to deliver a reliable, high-quality service to our clients whilst working remotely.”