CTS is the UK and Ireland’s only cloud and managed services specialist entirely dedicated to the legal sector. We understand that law firms need much more than just an IT help desk to contact when something goes wrong. We provide proactive, integrated support that pre-empts issues rather than merely reacting to them.
We work with law firms all day, every day, and the CTS team undergo rigorous and continual training in the technologies law firms use. This enables us to provide the highest level of support and advice, from end user support through to highly specialised technical assistance.
We tailor our service to the level of support you require for each individual element of your IT, ensuring that:
CTS will proactively monitor and maintain your IT infrastructure, providing specialist technical skills and guidance when needed. That frees your in-house team to focus on the more strategic aspects of their role, accelerating progress and driving value. Alternatively, you can hand the entire support function to us, confident that we understand your firm as well as we know the technology.
As the chosen partner of the legal sector’s major software providers, we use our deep understanding of the applications to solve common issues quickly and effectively across all practice areas.
We believe in creating a seamless link between your business requirements and the functionality of our IT and cloud services. Technical expertise, business acumen and legal sector knowledge working together are an unbeatable combination. We work in partnership with your firm’s management and IT team to align appropriate technology solutions to your business strategy.
We see implementing your ideal cloud-based IT solution as a long-term partnership between our team and your team. It begins the moment we have the first conversation about your IT, continues as we implement your tailored solution and carries on with regular service reviews, providing metrics and insights into our performance across every aspect of your IT.
The level of support your firm receives will depend on your current infrastructure landscape and the skillset of your in-house IT team. The best way to gain a full understanding of your requirements is for the CTS team to carry out an expert assessment of your firm’s needs.
Download our Managed Support service overview here.
"The key reason we chose CTS is definitely the people. I suddenly have an extra specialist resource – they can be another good pair of eyes on what would be best practice. They’re helpful and informative, and I’m happy for them to be an extension of the team."